Cancellations & Returns Policy
An order may be cancelled at any time between the placement of the order and 14 days following delivery of the goods. However if this is not a stock item and has been ordered especially for you there will be a cancellation fee of £45 plus VAT. Where a customer has cancelled their order from one of the following postcodes, AB, DD, FK, IV, KW, KY, PA and PH, there will be an additional cancellation fee to cover the costs of the delivery surcharge. If the Buyer is dissatisfied with their purchase for any reason they may, within 14 days of delivery, contact the Seller’s customer service department to notify them that they wish to return some or all items from their order. The Seller will arrange collection of the goods from the Buyer at a cost of £67.50 plus VAT which will be deducted from the refund. Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging. They must be in a resalable condition as good as new. The packaging must be sealed with clear tape only. The items must not have been assembled as by assembling the goods it can be deemed as acceptance. If only part of an order is returned for any reason then the refund would be applied taking into account the full price of the product being kept by the customer any discounts that may have been applied would be nullified. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged or not in a resalable condition.
Please note that for selected items of leather upholstery there is a 50% cancellation/returns fee and on items ordered especially for you i.e. bespoke made to an individual’s specification unless the order is cancelled within one week of placement. If the item is not a leather upholstery or bespoke item then it can be returned as per the terms above.
If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £24.99 and £44.99 for small parcel courier services and from £60.00 and £130.00 for large parcel courier services. This cost will be deducted directly from your refund.
Some items cannot be returned, including:
- Items which are personalised or customised to your specifications
- Mattresses if packaging opened
All eligible items purchased between 1 November and 25 December can be returned until 25th January of the following year.
All refunds will be actioned within 14 of receipt into our warehouse after a satisfactory inspection of goods has been carried out.
If goods are not in a satisfactory condition the delivery will be refused by our warehouse and returned to the customer.
If your order arrives damaged or defective, please see our Damaged & Missing Items Page.
(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.